Privacy Policy

This policy explains what Clover Setup ("we", "us") collects when you order a Clover setup, use our services or sign in to this portal, and how we protect it.

What we collect

• Contact and business details: your name, business name, email, phone and city.
• Unfinished checkouts: if you fill in your details and the payment step but do not pay, we keep those details so someone can follow up and help you finish. Tell us and we will delete them.
• Your order: the package, care plan, add-ons and upgrades you chose, and the partner code of the sales partner who referred you, if any.
• Setup details: menu photos, staff lists, equipment and shipping details, and the notes and files you send us to build your setup.
• Portal sign-in: your email and, if you set one, a password (stored only in scrambled form).
• Basic technical data: standard server logs such as IP address, browser and pages visited, used for security.

Payments and card details

You enter your card on a secure payment form, over an encrypted connection, and it is processed by our card processor, Authorize.net. Your full card number never reaches this portal and we never see it. To charge your go-live balance and any monthly plans you chose, the processor may keep your card on file as a secure token; we see only the card type and last 4 digits, plus the payment record (amount, date and status). This portal never stores card numbers, bank account numbers, tax ID numbers or Social Security numbers.

How we use it

• To build, test, ship and support your setup, and to schedule your calls.
• To bill the deposit, balance and any plans you chose.
• To send setup updates by email and, if you agreed, by text. Reply STOP to any text to opt out.
• To keep the portal and your account secure.

Who we share it with

• Service providers that help us run the business: scheduling and customer records, our payment processor, hosting and email. They may use it only to provide those services.
• Your sales partner, if one referred you, who can see your setup status and order in this portal.
• Clover, your payment processor and the platforms you asked us to connect, only as needed to set them up.
• When the law requires it, or to protect our rights or someone's safety.

We do not sell your personal information. Phone numbers and text messaging consent are never shared with third parties for their marketing.

How we protect it

• Every page and form is served over encrypted HTTPS.
• Each login sees only its own records. Merchants see only their own setup, and partners see only merchants under their own partner codes. These rules are enforced inside the database, not just on the screen.
• Secret keys stay on our servers and are never sent to your browser.
• Access for our own team is limited to the people who need it.

No system is perfectly secure. If we learn of a breach that affects your information, we will tell you as the law requires.

How long we keep it

We keep your information while you are a customer and for as long as needed for billing, taxes, support and legal reasons, then delete or anonymize it.

Your choices

You can ask to see, correct or delete your information, or to stop marketing messages, at any time. Some records (such as payment records) must be kept for legal reasons.

Children

Our services are for businesses and are not directed to anyone under 18.

Changes

We may update this policy. The date at the top shows the latest version.

Contact

Reply to any status email from us. See also our Terms of Service.